Privacy Policy

Last Updated: 12 November 2025

At Classy Image (Pty) Ltd, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from our website.

By accessing our services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following personal information when you interact with us:

1.1 Personal Identification Information

Full name
Email address
Mobile number
Billing and delivery addresses

1.2 Transaction Information

Purchase history
Order details
Payment confirmation data (Note: We do not store card details)

1.3 Technical Information

IP address
Browser type
Device information
Cookies and tracking identifiers

1.4 Communication Information

Customer service interactions
WhatsApp messages
Email correspondence

2. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Manage deliveries and returns
Provide customer support
Send order updates and notifications
Improve our website and services
Prevent fraud and enhance security
Send marketing communication (only if you opt-in)

3. Sharing Your Information

We DO NOT sell or rent your personal information.

We may share limited personal information with:

Courier partners
Payment gateway providers (e.g. PayFast)
IT and marketing service providers
Legal authorities (when required by law)

All third parties are required to safeguard your information in accordance with privacy standards.

4. Payment Security

We use secure third-party payment providers to process transactions.
We do not store or process your credit or debit card details on our servers.

5. Cookies & Tracking

Our website uses cookies to:

Improve performance
Personalise your experience
Analyse usage for improvements
Enable marketing features

You can disable cookies via your browser, but some site functionality may be limited.

6. Data Storage & Protection

We take appropriate measures to:

Prevent unauthorised access
Protect data integrity
Safeguard confidential information

Only authorised personnel have access to your information.
We retain your information only for as long as necessary for business and legal purposes.

7. Marketing Communications

You will only receive marketing communication if you:

Have opted-in; or
Are an existing customer under permitted marketing rules

You may unsubscribe at any time via:

Email link
Contacting customer support

8. Your Rights

You have the right to:

Request access to your personal information
Correct or update your information
Request deletion of your data where legally permissible
Withdraw marketing consent

To exercise your rights, contact us at:
info@classyimage.co.za

9. Third-Party Links

Our website may contain links to other websites.
We are not responsible for the privacy practices of external sites.
Please review their policies before sharing your information.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age.
We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised date.

Continued use of our website indicates acceptance of the updated terms.

12. Contact Information

For questions about this Privacy Policy or how your data is handled, please contact:

Classy Image (Pty) Ltd
3rd Floor, Convention House
125 Bram Fischer Road
North Beach, Durban, 4001
South Africa

Email: info@classyimage.co.za
WhatsApp: 072 333 2280