Customer Service
At Classy Image, our goal is to provide exceptional service from the moment you browse our collection to the point your order is delivered. We are committed to clear communication, reliable support, and a seamless shopping experience.
If you have any questions, concerns, or require assistance at any stage, our team is here to help.
How We Can Assist You
We provide support for:
- Product information and recommendations
- Order placement & status updates
- Delivery & tracking assistance
- Warranty guidance
- Returns & exchanges
- Account and payment support
No matter what you need, we aim to respond promptly and professionally.
Operating Hours
Our team is available:
Monday – Friday: 09:00–17:00
Messages outside business hours will be attended to on the next working day.
Contact Information
For fast assistance, contact us:
WhatsApp: 072 333 2280
Email: info@classyimage.co.za
Our physical address:
3rd Floor, Convention House
125 Bram Fischer Road
North Beach, Durban, 4001
South Africa
Order Tracking
Once your order is dispatched, you will receive:
- Courier name
- Tracking number
- Tracking link
You can track your parcel until delivery.
If you need help tracking your order, we’ll gladly assist.
Returns & Exchanges
If your order is incorrect, defective, or not what you expected, we will guide you through the return or exchange process.
To start the process, contact us with:
- Order number
- Reason for return
- Photos (if applicable)
Full return guidelines are available in our Returns & Refunds Policy.
Warranty Support
Most of our watches include a manufacturer warranty covering factory defects.
If you experience an issue, we will assist with:
- Assessment
- Claim processing
- Replacement or repair where applicable
Warranty terms vary by product and are detailed in our Warranty Policy.
Payment Support
We offer secure payment via:
- Card payments
- EFT
- PayFast services
If you require assistance with a payment or confirmation, contact us and our team will assist.
Frequently Asked Questions
Our FAQ page covers helpful information, including:
- Delivery times
- Payment options
- Return eligibility
- Warranty terms
- Order tracking
We recommend checking it for quick answers.
Our Promise
We aim to:
- Respond quickly
- Provide accurate information
- Offer fair solutions
- Treat every interaction with care and respect
Your satisfaction is important to us.
We value your trust and look forward to serving you.