Delivery & Shipping Information
At Classy Image, we are committed to delivering your purchase safely, efficiently, and on time.
We partner with reputable South African couriers to ensure secure nationwide delivery.
1. Delivery Areas
We currently deliver to:
- All major cities in South Africa
- Regional towns
- Remote and rural areas (may incur longer delivery times)
International delivery is not currently available.
2. Delivery Options & Timeframes
| Delivery Method | Estimated Timeframe | Cost |
|---|---|---|
| Standard Delivery | 2–5 business days | From R99 |
| Express Delivery | 1–2 business days | From R169 |
| Local Collection (Durban) | By appointment | Free |
Delivery timeframes begin once payment has been received and processed.
3. Free Delivery
Orders over R1,500 qualify for Free Standard Delivery anywhere in South Africa.
4. Order Processing
- Orders are processed within 1–2 business days after payment is confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
- Once your order is dispatched, a tracking number will be sent to you via email or WhatsApp.
5. Delivery Partners
We make use of trusted courier partners to ensure timely delivery, including:
- The Courier Guy
- Fastway
- Aramex
- RAM (where necessary)
Tracking information will be provided for all courier deliveries.
6. Tracking Your Order
Once shipped, you will receive:
- Courier name
- Tracking number
- Tracking link
You may also contact us for updates:
WhatsApp: 072 333 2280
7. Missed Deliveries
If no one is available to receive the delivery:
- The courier may attempt a re-delivery
- Alternatively, the parcel may be held at a local collection point
Redelivery may incur additional charges depending on the courier.
8. Packaging
All items are securely packaged to protect your purchase during transit.
Watches are shipped with their original protective packaging and presentation boxes (where applicable).
9. Shipping Restrictions
For safety and compliance reasons, we do not ship to:
- P.O. Box addresses
- International destinations (currently unavailable)
- Hazardous or restricted areas
10. Damaged / Missing Parcels
If your parcel arrives damaged or is missing, contact us within 48 hours with:
- Order number
- Photos of packaging/damage
- Product details
We will investigate and assist with replacement or resolution.
11. Returns Due to Non-Delivery
If a parcel is returned to us due to:
- Incorrect address
- Non-collection
- Failed delivery attempts
We will contact you to arrange reshipment.
Additional shipping fees may apply.
12. Customer Support
For assistance, please contact:
- Email: info@classyimage.co.za
- WhatsApp: 072 333 2280
- Address:
3rd Floor, Convention House,
125 Bram Fischer Road,
North Beach, Durban, 4001
Summary
- Standard delivery: 2–5 days
- Express delivery: 1–2 days
- Free delivery on orders over R1,500
- Full tracking provided
- Nationwide delivery
We aim to give you a smooth, reliable shopping experience from checkout to delivery.